{"id":1165,"date":"2022-07-22T07:56:44","date_gmt":"2022-07-22T07:56:44","guid":{"rendered":"https:\/\/wahy.visibly.sk\/?page_id=1165"},"modified":"2022-07-22T07:57:06","modified_gmt":"2022-07-22T07:57:06","slug":"reklamacny-formular","status":"publish","type":"page","link":"https:\/\/wahy.eu\/en\/reklamacny-formular\/","title":{"rendered":"Complaint form"},"content":{"rendered":"

1. V\u0161eobecn\u00e9 ustanovenia a vymedzenie pojmov<\/h2>\n\n\n\n
  1. Tento reklama\u010dn\u00fd poriadok bol spracovan\u00fd pod\u013ea Ob\u010diansk\u00e9ho z\u00e1konn\u00edka v\u00a0znen\u00ed neskor\u0161\u00edch predpisov (\u010falej len \u201eZ\u00e1kon\u201c) a vz\u0165ahuje sa na spotrebn\u00fd tovar (\u010falej len \u201eTovar\u201c), u\u00a0ktor\u00e9ho s\u00fa v\u00a0z\u00e1ru\u010dnej dobe uplat\u0148ovan\u00e9 pr\u00e1va kupuj\u00faceho z\u00a0odpovednosti za chyby (\u010falej len \u201eReklam\u00e1cie\u201c).<\/li>
  2. \u201ePred\u00e1vaj\u00faci\u201c je www.wahy.sk je Wahy, s.r.o., Cesta na Kr\u00e1\u013eovej 3171\/62 960 01 Zvolen, I\u010cO: 46259201 DI\u010c: 2023300136 \u201eKupuj\u00faci\u201c je subjekt, ktor\u00fd s\u00a0Pred\u00e1vaj\u00facim uzavrel zmluvu o\u00a0k\u00fape Tovaru.<\/li><\/ol>\n\n\n\n

    2. Z\u00e1ru\u010dn\u00e9 podmienky<\/h3>\n\n\n\n
    1. Ak Tovar vykazuje zjavn\u00e9 chyby, t.j. najm\u00e4 ak je Tovar Kupuj\u00facemu predan\u00fd v po\u0161kodenom transportnom obale, je Kupuj\u00faci opr\u00e1vnen\u00fd Tovar neprevza\u0165. V takom pr\u00edpade zost\u00e1va zachovan\u00fd n\u00e1rok Kupuj\u00faceho na poskytnutie riadneho plnenia Pred\u00e1vaj\u00faceho alebo na vr\u00e1tenie k\u00fapnej ceny pod\u013ea zvolenia Kupuj\u00faceho.<\/li><\/ol>\n\n\n\n

      Z\u00e1ruka sa nevz\u0165ahuje na mechanick\u00e9 po\u0161kodenie tovaru kupuj\u00facim, pou\u017e\u00edvanie tovaru v nezodpovedaj\u00facich, resp. nevhodn\u00fdch podmienkach, neodborn\u00e9 zaobch\u00e1dzanie, zanedbanie starostlivosti o tovar, neodborn\u00fa mont\u00e1\u017e, nespr\u00e1vnu manipul\u00e1ciu a pou\u017e\u00edvanie tovaru, nespr\u00e1vne o\u0161etrovanie tovaru, neodborn\u00fa in\u0161tal\u00e1ciu. Opr\u00e1vnenie na bezplatn\u00fa z\u00e1ru\u010dn\u00fa opravu zanik\u00e1 aj v pr\u00edpade neodbornej mont\u00e1\u017ee, neodborn\u00e9ho uvedenia tovaru do prev\u00e1dzky, neodbornej manipul\u00e1cii s tovarom alebo ak\u00e9hoko\u013evek neodborn\u00e9ho z\u00e1sahu do tovaru po\u010das z\u00e1ru\u010dnej doby inou ako opr\u00e1vnenou osobou. Pred\u00e1vaj\u00faci si z\u00e1rove\u0148 vyhradzuje pr\u00e1vo nevraca\u0165 za tak\u00fdto tovar peniaze a pr\u00e1vo nezameni\u0165 ho za in\u00fd tovar.V\u0161etky z\u00e1ru\u010dn\u00e9 opravy s\u00fa v pr\u00edpade, ak do \u010dasu ich uplatnenia nezanikol n\u00e1rok na uplatnenie z\u00e1ruky pod\u013ea predch\u00e1dzaj\u00faceho bodu bezplatn\u00e9.<\/p>\n\n\n\n

      1. D\u013a\u017eka z\u00e1ru\u010dnej doby sa riadi platn\u00fdmi ustanoveniami Z\u00e1kona, trv\u00e1 teda 24 mesiacov, s v\u00fdnimkami stanoven\u00fdmi Z\u00e1konom.<\/li>
      2. Kupuj\u00faci je opr\u00e1vnen\u00fd odst\u00fapi\u0165 od zmluvy vo v\u0161etk\u00fdch pr\u00edpadoch stanoven\u00fdch Z\u00e1konom. Odst\u00fapenie je vo\u010di Pred\u00e1vaj\u00facemu \u00fa\u010dinn\u00e9 od okamihu, ke\u010f je mu doru\u010den\u00e9 p\u00edsomn\u00e9 prehl\u00e1senie Kupuj\u00faceho o odst\u00fapen\u00ed od zmluvy.<\/li><\/ol>\n\n\n\n

        V pr\u00edpade odst\u00fapenia od zmluvy, sa zmluva od po\u010diatku ru\u0161\u00ed a zmluvn\u00e9 strany s\u00fa povinn\u00e9 vr\u00e1ti\u0165 v\u0161etko, \u010do si na jej z\u00e1klade poskytli.<\/p>\n\n\n\n

        3. Vybavenie reklam\u00e1cie<\/h3>\n\n\n\n
        1. Reklam\u00e1cia sa uplat\u0148uje v s\u00eddle Pred\u00e1vaj\u00faceho.<\/li>
        2. V pr\u00edpade, \u017ee Kupuj\u00faci vyu\u017eije svoje pr\u00e1vo a vy\u017eaduje odstr\u00e1nenie poruchy Tovaru opravou a v z\u00e1ru\u010dnom liste je pre \u00fa\u010dely z\u00e1ru\u010dn\u00fdch opr\u00e1v Tovaru ur\u010den\u00fd in\u00fd subjekt ako Predajca, ktor\u00e9ho miesto podnikania je v rovnakom mieste ako v pr\u00edpade Pred\u00e1vaj\u00faceho alebo v mieste pre Kupuj\u00faceho bli\u017e\u0161om, uplatn\u00ed Kupuj\u00faci pr\u00e1vo na z\u00e1ru\u010dn\u00fa opravu u subjektu uveden\u00e9ho v z\u00e1ru\u010dnom liste.<\/li>
        3. V pr\u00edpade, \u017ee nie je mo\u017en\u00e9 uplatni\u0165 z\u00e1ru\u010dn\u00fa opravu u in\u00e9ho subjektu ako u predajcu, zaist\u00ed z\u00e1ru\u010dn\u00fa opravu predajca. Predajca v de\u0148 prijatia reklam\u00e1cie vystav\u00ed kupuj\u00facemu doklad o prijat\u00ed reklam\u00e1cie tovaru, v ktorom presne ozna\u010d\u00ed vady tovaru v s\u00falade s ustanoven\u00edm \u00a7 18 ods. 5 Z\u00e1kona o ochrane spotrebite\u013ea. Po vybaven\u00ed reklam\u00e1cie predajca informuje kupuj\u00faceho formou elektronickej po\u0161ty a z\u00e1rove\u0148 kupuj\u00facemu doru\u010d\u00ed e-mailom alebo doporu\u010denou po\u0161tou  p\u00edsomn\u00fd doklad o vybaven\u00ed reklam\u00e1cie (reklama\u010dn\u00fd protokol) najnesk\u00f4r do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie.<\/li>
        4. \u010ealej je Kupuj\u00faci opr\u00e1vnen\u00fd vy\u017eadova\u0165 z\u00e1ru\u010dn\u00fa opravu v autorizovan\u00fdch servisn\u00fdch stredisk\u00e1ch, ktor\u00fdch zoznam je prilo\u017een\u00fd v dokument\u00e1cii k Tovaru, pr\u00edpadne ich ozn\u00e1mi Pred\u00e1vaj\u00faci na po\u017eiadanie Kupuj\u00facemu prostredn\u00edctvom e-mailu alebo telefonicky.<\/li>
        5. Pred\u00e1vaj\u00faci rozhodne o reklam\u00e1cii ihne\u010f, v zlo\u017eit\u00fdch pr\u00edpadoch do 3 pracovn\u00fdch dn\u00ed. V od\u00f4vodnen\u00fdch pr\u00edpadoch, najm\u00e4 ak sa vy\u017eaduje zlo\u017eit\u00e9 technick\u00e9 zhodnotenie stavu v\u00fdrobku, najnesk\u00f4r do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie. Po uplynut\u00ed tejto lehoty m\u00e1 spotrebite\u013e pr\u00e1vo od zmluvy odst\u00fapi\u0165 alebo m\u00e1 pr\u00e1vo na v\u00fdmenu v\u00fdrobku za nov\u00fd v\u00fdrobok.<\/li><\/ol>\n\n\n\n

          Pred\u00e1vaj\u00faci je povinn\u00fd vybavi\u0165 reklam\u00e1ciu a ukon\u010di\u0165 reklama\u010dn\u00e9 konanie jedn\u00fdm z nasleduj\u00facich sp\u00f4sobov:
          a) odovzdan\u00edm opraven\u00e9ho tovaru,
          b) v\u00fdmenou tovar
          c) vr\u00e1ten\u00edm k\u00fapnej ceny tovaru,
          d) vyplaten\u00edm primeranej z\u013eavy z ceny tovaru,
          e) od\u00f4vodnen\u00fdm zamietnut\u00edm reklam\u00e1cie tovaru.<\/p>\n\n\n\n

          1. V\u00a0situ\u00e1cii, ke\u010f je Tovar potrebn\u00e9 zasla\u0165 Pred\u00e1vaj\u00facemu alebo servisn\u00e9mu stredisku, kon\u00e1 Kupuj\u00faci tak, aby bol Tovar zabalen\u00fd do vhodn\u00e9ho obalu, ktor\u00fd Tovar dostato\u010dne ochr\u00e1ni a vyhovuje n\u00e1rokom na prepravu krehk\u00e9ho Tovaru a ozna\u010d\u00ed z\u00e1sielku pr\u00edslu\u0161n\u00fdmi symbolmi.<\/li>
          2. V\u00a0pr\u00edpade, \u017ee je reklamovan\u00fd tovar doru\u010den\u00fd po\u0161tou alebo kuri\u00e9rom na adresu s\u00eddla spolo\u010dnosti, (vi\u010f. wahy.sk\/kontakt\/ ) zodpovedn\u00e1 osoba tento tovar prevezme, skontroluje z\u00e1sielku, dokument\u00e1ciu (fakt\u00faru, pokladni\u010dn\u00fd blok, obal), rozhoduj\u00faci d\u00e1tum na lehotu plynutia reklam\u00e1cie je d\u00e1tum prijatia od kuri\u00e9ra alebo po\u0161tov\u00e9ho doru\u010dovate\u013ea. Odpor\u00fa\u010dame v\u00e1m zasielan\u00fd tovar poisti\u0165. Z\u00e1sielky na dobierku nepreber\u00e1me.<\/li>
          3. Zodpovedn\u00e1 osoba v\u00a0plnej miere zodpoved\u00e1 za sledovanie plynutia lehoty na reklam\u00e1ciu v\u00a0v s\u00falade s\u00a0pr\u00edslu\u0161n\u00fdm ustanoven\u00edm Z\u00e1kona \u010d. 250\/2007 Z.z. o\u00a0ochrane spotrebite\u013ea a Ob\u010dianskeho z\u00e1konn\u00edka a bezodkladn\u00e9 kontaktovanie z\u00e1kazn\u00edka o\u00a0vybaven\u00ed reklam\u00e1cie v\u00a0z\u00e1konom ur\u010denej lehote formou e-mailu, SMS, resp. doporu\u010den\u00e9ho listu.<\/li>
          4. Servisn\u00e9 stredisko po riadnom vybaven\u00ed reklam\u00e1cie vyzve Kupuj\u00faceho telefonicky, e-mailom alebo in\u00fdm sp\u00f4sobom dohodnut\u00fdm s\u00a0Kupuj\u00facim k\u00a0prevzatiu opraven\u00e9ho Tovaru a\u00a0reklama\u010dn\u00e9ho protokolu, resp. bude po vz\u00e1jomnej dohode tovar spolu s\u00a0reklama\u010dn\u00fdm protokolom doru\u010den\u00fd Kupuj\u00facemu formou doporu\u010denej z\u00e1sielky.<\/li>
          5. Pri akejko\u013evek n\u00e1v\u0161teve servisn\u00e9ho technika u\u00a0Kupuj\u00faceho je potrebn\u00e9, aby bol vyhotoven\u00fd protokol o\u00a0zisten\u00fdch poruch\u00e1ch a forme ich odstr\u00e1nenia. Bez tak\u00e9hoto protokolu nie je n\u00e1v\u0161teva servisn\u00e9ho technika bran\u00e1 do \u00favahy.<\/li>
          6. N\u00e1rok na uplatnenie z\u00e1ruky zanik\u00e1 v\u00a0pr\u00edpade neodbornej mont\u00e1\u017ee alebo neodborn\u00e9ho uvedenia Tovaru do prev\u00e1dzky, rovnako ako pri neodbornej manipul\u00e1cii s\u00a0Tovarom.<\/li><\/ol>\n\n\n\n

            4. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h3>\n\n\n\n
            1. V pr\u00edpade akejko\u013evek Reklam\u00e1cie informuje Kupuj\u00faci Pred\u00e1vaj\u00faceho o uplatnen\u00ed reklam\u00e1cie a dohodne sa s n\u00edm na najvhodnej\u0161ej forme reklama\u010dn\u00e9ho postupu. Pred\u00e1vaj\u00faci s prihliadnut\u00edm na povahu reklam\u00e1cie pon\u00fakne Kupuj\u00facemu, aby ho nav\u0161t\u00edvil servisn\u00fd technik a opravu por\u00fach Tovaru urobil na mieste pr\u00edpadnej in\u0161tal\u00e1cie, t.j. u Kupuj\u00faceho, alebo doporu\u010d\u00ed Tovar dopravi\u0165 do servisn\u00e9ho strediska.<\/li>
            2. Tento reklama\u010dn\u00fd poriadok nadob\u00fada \u00fa\u010dinnos\u0165 01.06.2018 .Zmeny reklama\u010dn\u00e9ho poriadku vyhraden\u00e9.<\/li><\/ol>\n\n\n\n

              V pr\u00edpade, \u017ee si \u017eel\u00e1te tovar reklamova\u0165, kontaktujte n\u00e1s.<\/p>\n\n\n\n

              Z\u00e1ruka<\/h3>\n\n\n\n

              Z\u00e1ru\u010dn\u00e1 doba na tovar je 24 mesiacov odo d\u0148a uzavretia k\u00fapnej zmluvy, pokia\u013e nie je stanoven\u00e1 in\u00e1 z\u00e1ru\u010dn\u00e1 doba pre konkr\u00e9tny tovar, a plynie odo d\u0148a prevzatia tovaru a potvrdenia potrebn\u00fdch dokumentov s\u00favisiacich s tovarom opr\u00e1vnenou osobou. Z\u00e1ru\u010dn\u00e1 doba 24 mesiacov plat\u00ed pri predaji tovaru na s\u00fakromn\u00fa potrebu [\u00a7 620 ods. 1 Ob\u010dianskeho z\u00e1konn\u00edka]. Pokia\u013e je kupuj\u00faci podnikate\u013e a v\u00fdrobok kupuje pre podnikate\u013esk\u00fa \u010dinnos\u0165, z\u00e1ru\u010dn\u00e1 doba sa riadi z\u00e1ru\u010dn\u00fdmmi podmienkami v\u00fdrobcu v s\u00falade s \u00a7 429 ods. 2 Obchodn\u00e9ho z\u00e1konn\u00edka.<\/p>\n\n\n\n

              Z\u00e1ru\u010dn\u00e1 doba sa predl\u017euje o dobu, po\u010das ktorej kupuj\u00faci nemohol pou\u017e\u00edva\u0165 tovar z d\u00f4vodu z\u00e1ru\u010dnej opravy tovaru.<\/p>\n\n\n\n

              V pr\u00edpade v\u00fdmeny tovaru za nov\u00fd dostane kupuj\u00faci doklad na ktorom bude uveden\u00fd vymenen\u00fd tovar. Pr\u00edpadn\u00e9 \u010fal\u0161ie reklam\u00e1cie sa uplat\u0148uj\u00fa na z\u00e1klade p\u00f4vodn\u00e9ho dodacieho listu a tohto reklama\u010dn\u00e9ho dokladu. V pr\u00edpade v\u00fdmeny tovaru za\u010d\u00edna be\u017ea\u0165 z\u00e1ru\u010dn\u00e1 doba odo d\u0148a prevzatia nov\u00e9ho tovaru, av\u0161ak iba na nov\u00fd tovar.<\/p>\n\n\n\n

              V\u0161etky z\u00e1ru\u010dn\u00e9 opravy uplatnen\u00e9 pr\u00e1vom s\u00fa bezplatn\u00e9.<\/p>","protected":false},"excerpt":{"rendered":"

              1. V\u0161eobecn\u00e9 ustanovenia a vymedzenie pojmov Tento reklama\u010dn\u00fd poriadok bol spracovan\u00fd pod\u013ea Ob\u010diansk\u00e9ho z\u00e1konn\u00edka v\u00a0znen\u00ed neskor\u0161\u00edch predpisov (\u010falej len \u201eZ\u00e1kon\u201c) a vz\u0165ahuje sa na spotrebn\u00fd tovar (\u010falej len \u201eTovar\u201c), u\u00a0ktor\u00e9ho s\u00fa v\u00a0z\u00e1ru\u010dnej dobe uplat\u0148ovan\u00e9 pr\u00e1va kupuj\u00faceho z\u00a0odpovednosti za chyby (\u010falej…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"\nReklama\u010dn\u00fd formul\u00e1r - Wahy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wahy.eu\/en\/reklamacny-formular\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00fd formul\u00e1r - Wahy\" \/>\n<meta property=\"og:description\" content=\"1. 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